Company sets up stalls for passengers to exchange phablet or obtain
refund, as airlines around world ban exploding device from planes
 |
| Airline passengers make their way through Melbourne Airport. Australian
travellers can exchange their phones in Sydney, Melbourne, Brisbane,
Canberra, Adelaide, Perth and Gold Coast airports.
Photograph: Julian Smith/AAP |
Samsung’s Galaxy Note 7 is now banned on so many airlines worldwide that the company is opening up stalls inside airports to let owners swap or get a refund for the phablet before boarding their flight.
The booths are opening in airports around the world, including Australia and South Korea, following the ban of the device on those countries’ largest airlines, Korean Air, Virgin Australia and Qantas. The Australian bans are at the airlines’ discretion, however: in other nations, including Korea, the US and Japan, the Note 7 is banned from flights under the order of the country’s airline regulators.
Australian travellers can exchange their phones in Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth and Gold Coast airports, with more information available on Samsung’s website, while Korean travellers have access to a stall in Seoul airport. The company says that the points will be available before security screenings, and will either exchange for another Samsung smartphone with a refund for any price difference, or provide a full refund.
Samsung says it’s working to set up similar stands at other airports around the world.
Flights are becoming a critical point of negative publicity for the company, which is struggling to deal with the fallout from its worldwide recall of the Note 7. Many airlines worldwide now begin a trip with a warning to remove the Note 7 from checked baggage, and to power down any phones in hand luggage.
But as awareness of the explosive potential of the Samsung Note 7 has spread, false rumours have grown out of it. Gizmodo, for instance, reports some travellers mistakenly handing in Samsung Galaxy phones, a different line with no reported faults, while writer John Gruber shares a recording of a Lufthansa pilot forbidding the use of “Galaxy S7” phones, Samsung’s newest flagship device.
